Frequently Asked Questions

Below are some answers to frequently asked questions by other Faux Trees ‘N Shrubs customers. We hope they assist you with any questions you might have. If you have additional questions, not answered below, feel free to reach out to us via our contact form.

Returns and Refunds

Please email info@fauxtreesnshrubs.com for a Return Merchandise Authorization Number (RMA#).

 

We will respond and provide your with a RMA number during business hours, Monday through Friday.  Place the RMA# on your return and send to:

Attn: Returns
705 E. 10th Ave.
Hialeah FL 33010

Please note: We REQUIRE return tracking in order to process a refund. Without a tracking number, we will not process any refunds. Please ensure that a SEPARATE tracking number is provided for every single piece that is being returned. The only exceptions will be items sold as sets of more than one which ship together in one box.

 

You should email your tracking # to info@fauxtreesnshrubs.com. When your product has been received you will receive your credit back to your card minus the 20% restocking fee.

How Do I Get The Best Deals On Your Products?

If you sign up for our FTNS Insiders Club you will receive a monthly list of 6-10 different products that you will get 10% off of for that month.

How Can I Find Different Products Via The Site?

Use the search bar at the very top of any page and type in the main name, for example if you type in boxwood, you will get a group of different boxwood products.  If you are looking for roses, type in rose or roses to see the various products related to roses that we have available.

 

If you found a 5’ bamboo but wanted a 7’ bamboo, type in bamboo tree and the search results bring up all the different heights available.

 

You can type in color of what you want, for example purple rose or purple roses. Always try both the singular and the plural- hydrangea vs hydrangeas.

What Can You Tell Me About UV Protected and Indoor/Outdoor Products?

It must be said that the UV protected products are treated to last longer in the sun, however, time has also shown that in intense heat and sun as well as near the ocean, these products do not last as long as sometimes expected.

 

It is advisable, if possible to place these products with some shade to extend their color lifetime. For that reason, there is no standard of durability or warranty available on these products.